Privacy Policy

Ninth Scent — Luxury Perfume House

Effective Date: 17 October 2023

1. Introduction

Welcome to Ninth Scent, a luxury perfume house committed to respecting and protecting your privacy.

This Privacy Policy explains how Ninth Scent collects, uses, stores, and protects personal information when you visit our website, place an order, contact our customer support team, or otherwise interact with us.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it as appropriate.

2. Information We Collect

We may collect the following categories of information when you use our website or purchase our products.

A. Personal and Contact Information

Full name.
Phone number and email address.
Billing and delivery address.
Other information you voluntarily provide when contacting us.

B. Order and Transaction Information

Products purchased and order history.
Order number, quantities, and purchase amount.
Payment status and transaction references.
Delivery and courier tracking information.

We do not intend to collect or store complete payment card details or banking passwords through our website. Such information, where applicable, is handled by the relevant payment provider.

C. Customer Support Information

If you contact us about an order, return, refund, exchange, or complaint, we may retain relevant messages, photographs, unboxing videos, and supporting information to investigate and resolve the matter.

D. Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address.
Browser type and device information.
Operating system.
Pages visited and approximate visit duration.
Website usage, referral sources, and diagnostic information.

The information collected depends on the technologies and services enabled on our website.

3. How We Use Your Information

We may use personal information for the following purposes:

To process, confirm, and fulfil orders.
To arrange shipping and communicate delivery updates.
To verify orders and reduce fraud or misuse.
To process eligible returns, refunds, and exchanges.
To respond to customer enquiries and complaints.
To improve website functionality, product presentation, and customer experience.
To maintain business records and comply with applicable legal obligations.
To send promotional messages or offers where permitted by law and, where required, with your consent.

We use information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

4. Cash on Delivery and Online Payments

Ninth Scent may offer Cash on Delivery (COD), bank transfers, and online payment methods, depending on availability.

For COD orders, we may share the necessary customer name, phone number, delivery address, and order details with our courier partner to complete delivery.

For online payments, the relevant payment provider may process your payment information under its own privacy and security policies.

Customers should never share banking passwords, PINs, or one-time passwords (OTPs) with anyone claiming to represent Ninth Scent.

5. Sharing of Personal Information

We do not sell customers' personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business, including:

Courier and logistics companies: To deliver orders and manage returns.
Payment providers and banks: To process or verify payments.
Website hosting and e-commerce providers: To maintain and operate our website.
Analytics and advertising providers: To understand website performance and, where enabled, measure or deliver marketing campaigns.
Professional advisers and authorities: Where reasonably necessary for legal, regulatory, security, or dispute-resolution purposes.

These parties may receive only the information reasonably necessary for their relevant services, subject to applicable law and appropriate safeguards.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep shopping carts and checkout sessions functioning.
Remember website preferences.
Understand website traffic and performance.
Measure advertising effectiveness.
Improve the browsing experience.

Some cookies may be provided by third-party services integrated into our website.

You may be able to control cookies through your browser settings and any cookie preferences offered on our website. Disabling certain cookies may affect shopping-cart, checkout, or other website functions.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

7. Marketing Communications

We may use your contact information to send updates about new fragrances, special offers, promotions, or other Ninth Scent products where permitted by applicable law.

You may opt out of promotional communications at any time by following the unsubscribe instructions, where available, or by contacting our customer support team.

Opting out of marketing will not prevent us from sending essential messages about existing orders, deliveries, refunds, security, or other necessary service matters.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

9. Data Security

Ninth Scent takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should protect their devices and accounts and contact us promptly if they suspect unauthorized use of their order or account information.

10. Your Privacy Rights

Subject to applicable law, you may be entitled to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Object to certain uses of personal information or opt out of direct marketing.
Raise a complaint about the handling of your personal information.

To make a privacy request, contact us using the details in Section 14. We may need to verify your identity before acting on your request.

Some information may need to be retained to fulfil legal obligations, complete transactions, or resolve disputes.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties operate under their own terms and privacy policies. Ninth Scent does not control their independent privacy practices.

We encourage customers to review the relevant policies before submitting personal information to an external service.

12. Children's Privacy

Our website and products are intended for a general consumer audience and are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

13. International Data Transfers

Some website hosting, analytics, payment, or other service providers may process information outside Pakistan.

Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the information receives appropriate protection.

14. Contact Us About Privacy

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us through our official channels.

Business Name: Ninth Scent — Luxury Perfume House

Website: https://www.ninthscent.pk

Email: support@ninthscent.pk

Phone/WhatsApp: +923394000833

Business Address: Askari Bank Building, Main Tufail Road, Saddar Cantt, Lahore-Pakistan.

Please include sufficient details to help us identify your request. Do not send passwords, payment card details, banking PINs, or OTPs.

15. Changes to This Privacy Policy

Ninth Scent may update this Privacy Policy from time to time to reflect changes in our business, website technologies, service providers, or legal requirements.

The latest version will be published on www.ninthscent.pk with its effective date.

Where required by applicable law, we will provide additional notice or seek consent for material changes.

Thank you for trusting Ninth Scent with your information.

Ninth Scent — Discover Your Signature Fragrance.